Online store’s privacy policy

Valid from 25.5.2018.

General information

The online store’s products are sold by Kiddex Oy business ID number 21749598. We sell products to private individuals of legal age in Finland and the EU region. product prices include VAT. We reserve the right to change prices and postage.

This privacy statement describes the principles regarding the processing of personal data regarding the services of our shop (kiddexshop.fi). If you want, you can get a more detailed description from us.

This privacy policy describes e.g:

  • how our shop processes customers’ personal data.
  • what kind of personal data our shop can collect from customers.
  • for which purposes our shop can use customers’ personal data.
  • the customer’s rights regarding the personal data we collect.

KEEPERS OF THE REGISTER

  • Kiddex, 2174959-8

The registry administrators metioned above administer and maintain the cutomer registy described in this privacy statement independently and independent of each other, and together form the shop described in this privacy statement.

REGISTRY CONTACT PERSON AND CONTACT INFORMATION

  • Telephone number: 0400312165
  • E-mail address: info@kiddex.fi
  • Address: Hankasuontie 8, 00390 Helsinki

REGISTRY NAME

Customer register

PURPOSE AND BACKGROUND OF PERSONAL DATA PROCESSING

Personal data of the shop’s customers are collected in the customer register, so that the services can be provided appropriately and in accordance with the law. Customers’ personal data is used especially for customer care, communication and marketing.

CONTENTS OF THE REGISTER

Personal data provided by the customer in connection with the order is collected in the register, which is considered necessary for the proper management of the customer relationship.

  • Name
  • Telephone number
  • E-mail address
  • Additional order information or special requests
  • Consent for direct marketing by e-mail
  • Consent regarding direct marketing by text message

In addition, the shop can store the following information about the customer in the customer register:

  • Address
  • The customer’s general information regarding the services offered
  • Discounts granted to the customer
  • Additional information with which the customer data generated during the customer relationship will be used in the future for the benefit of the customer as well

In addition to the above, the store will be informed of the time of the order.

REGULAR INFORMATION SOURCES OF THE REGISTER

Personal information is obtained when the customer places an order or when the customer otherwise provides the store with personal information about herself/himself.

In addition to the above, additional information about the customer can be stored in connection with the provision of the service, which aims to ensure high-quality service in the future as well. Such additional information can be services and products suitable for the customer, as well as other information relevant to the customer relationship

In addition to above, the shop can collect anonymized user data from the users of its website using analytic tools. Our store also reserves the right to use cookies on its website, which the user can typically disable in their browser settings.

DISCLOSURE OF PERSONAL INFORMATION

When handing over personal data, legislation is followed in all situations.

Personal data will not be disclosed to third parties.

Personal data can be disclosed to the authorities in accordance with the law upon request. The register is stored and protected in such a way that unauthorized parties do not have access to the register data.

REGISTRY PROTECTION

The company has organized the data security of the register in a generally acceptable manner and strives with appropriate technical solutions to prevent unauthorized access both to its information system maintained with the help of IT (information technology) and to its materials that are maintained and stored manually.

Basically, only the shop’s employees have access to the information contained in the register.

RIGHT OF INSPECTION

The customer has the right to know what information about him/her has been stored in the personal register or that there is no information about him/her in the register. At the same time, the shop must inform the register’s data sources in accordance with the rules, as well as where the register’s data will be used and disclosed in accordance with the rules.

A person who wants to check information about himself/herself must submit a request to this effect to the shop in a handwritten or similary cetrified document.

CORRECTING INFORMATION

If a person discovers, for example, when exercising the right of inspection, that there are gaps or errors in the information in the register, the person has the right to ask the shop to correct the information so that they are appropriate.

OTHER RIGHTS

The reserves the right to change this privacy statement from time to time in order to fulfill its legal obligations.

The business undertakes, on its own initiative or at the request of a registered person, to correct, delete or supplement the information in the register, which is found to be incorrect, unnecessary, incomplete or, for example, outdated. If the correction of the information is not accepted, the person will be given a reasoned notice stating the reasons why the claim has not been accepted.

In addition to the above, customers have the right to prohibit the shop from processing information about them for direct marketing purposes.

Ordering

Products are ordered via internet via the Shopping Cart.

All orders are confirmed by email which states the price of the order, shipping costs and the ordered products. In order to receive an order confirmation, you must provide an email address while ordering.

The customer commits to the delivery terms associated with each order.

Order confirmation

We will send an order confirmation via e-mail.

  • If you are registered, you can check the content of the order through your account on our website.

Payment methods

In our store, it is possible to choose between two different payment methods, invoice through Checkout Oy’s website or an advance invoice.

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PAYMENT OPTIONS

Checkout is a safe payment method for you. Persuant to the transition provision of the Payment Institution Act, the service is registered in the register of payment institutions maintained by the Financial Supervisory Authority.The service is maintained by Checkout Finland Oy (business ID number 2196606-6) and Checkout Finland Oy is owned by OP.

You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards. Card payment is done securely by Nets’ SSL-protected payment form. Neither the online store nor Checkout Finland Oy has access to c ard information, and payment card information is not stored in our systems. Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services.

Our online store uses the Checkout payment intermediary service for card payment. The online store functions as a marketer of products and services and as a supplier of products to the customer. The online store takes care of legal obligations related to the sale as well as other obligations related to itself. In payment card payments, the transaction is created between the customer and Checkout Finald Oy (2196606-6). Checkout Finland Oy is responsible for obligations and complaints related to card payments. Checkout appears as the payee on the card invoice and forwards the customers payment card payment directly to the merchant.

INVOICE

We will send you an invoice to the email address you provided. We will post the products when the invoice amount appears on our account. Payments are assigned to our account, according to the information on the invoice. IBAN FI02 5780 4120 0197 05 BIC/SWIFT OKOYFIHH.

Delivery time

We mail products every day of the week. Depending on the postal transport, the delivery time is about 1-3 business days. To the EU region we deliver we deliver the order by air freight with a delivery time of 2-5 days.

The customer will be informed directly about deviating delivery times.

Delivery method and delivery costs

Delivery costs include postage and packaging costs. You can see the delivery costs after choosing the payment and delivery method of the shopping cart. We deliver orders as a package and as registered mail, only the package will be tracked with a tracking number.

Exchange and return policy

The consumer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. the right of return only applies to unused and salable products in the original packaging.

Include the following information with the return:

  • your customer number, name, address and telephone number
  • your bank account number
  • and a copy of your order confirmation

Return address:

Kiddex Oy

Hankasuontie 8

00390 Helsinki

We do not accept returns after more than 14-days since delivery. Once the return is approved, the money will be returned directly to your account after receiving and processing the return.

Problem situations in transport and regarding defective products

If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to info@kiddex.fi or by mail:

Kiddex Oy

Hankasuontie 8

00390 Helsinki

Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the customer mujst immediately make a reclamation to the post.

Other

We reserve the right to change our terms of delivery. Before placing an order, the customer must familiarize himself/herself to the valid delivery conditions.

Kiddex Oy all customer data in complete confidence. Kiddex Oy commits not to disclose customer data to third parties.